Handmade in Britain

FAQ

The delivery time-scale for each of the items is listed on the product page. The item will be delivered to you within that period. During the Christmas period items may take longer to dispatch and arrive due to high volume. If you’re concerned about the length of time your order is taking please get in touch with us.

Delivery is arranged by the artist with the cost and estimated arrival time listed on their page. If you require a named courier we are happy to discuss this with the artist, however this is at their discretion and may come at an additional cost.

Some products are made to order which means the artist is busy perfecting your item! In other circumstances artists may have a backlog of orders they are working through. Any delay will be communicated to you through our team. However, always feel free to get in touch with us if you’re concerned.

Here at Handmade nothing is more important than making sure your loved ones have presents to open on Christmas day. This is a busy time for our company and our makers and we advise you to order as soon as possible to avoid disappointment.

Whether buying for yourself from abroad or sending gifts abroad, our makers will always try to give an approximate time frame for delivery. Please visit https://www.royalmail.com/brexit for more information and check your country’s own rules and regulations.

In most circumstances we are able to refund your order if you’re unhappy with your product. As long as you notify us within two weeks of receiving the item and it is not jewelry or personalised.

If your refund has been approved we will start processing as soon as possible however a refund can take up to two weeks to process. This may take longer depending on your bank branch.

We give all our customers two weeks to return most items even if it’s not damaged. However if it goes over the two weeks and you simply change your mind we are unable to process your refund.

At Handmade In Britain we pride ourselves on delivering high quality products to our customers. If an Item breaks or becomes damaged within a short period of time of receiving the item through no fault of your own, please send us a picture of the damage and we will advise you in the first instance.

While most items are able to be returned and refunded,please check the artist’s page to see if a product is eligible to be returned.To return an item you need to contact our team at Handmade in Britain and state the reason for your return. Unfortunately not all items are eligible for return; these include things like earrings for hygiene reasons and personalized items.

Login to your account>Go to My Orders and select the order you want to return(Each order is provided with the link to return the order) >Click the link and submit the form >Within 2 working days of submitting the form you will get instructions to return the order. Please follow those instructions.

From the date of arrival, you have 14 days to notify us that you want to return the product and another 14 days to send the item to us.However if you have purchased an item internationally we extend this policy by a week.

During the Christmas season we will extend our returns policy on any product brought within December until the 7th of January.

When returning an item it’s important to ensure the product is not damaged upon arrival as we will not be able to refund or alter your item. Please use adequate parcels and wrapping for your item including fragile labels if necessary.

You will have to bear the delivery cost of returning the product

Unfortunately we cannot exchange items in this way, please return your item (if eligible) and place another order

An exchange can be made if a wrong item is delivered or is the wrong size,fit,shape or colour etc…

In most cases an artist cannot exchange items, please get in touch with us to organise a refund and you can purchase the item of your choice.

Thank you for buying with us! Once you have selected the item you would like to purchase you will need to create an account and check out online and pay by entering your card details.

Unfortunately we cannot take orders and payments over the phone. The site is simple and easy to use. You can always sign up to our newsletter to keep an eye out for our live fairs throughout the year.

The order will go to artists who will begin making or packing your order and send it to you as soon as possible.

While we do our best to provide you with cutting edge craftsmanship and design with quick delivery and helpful customer service. On rare occasions we do unfortunately bump into complications, during these times we ask for your patience and cooperation while we assist you.

If there is a tick mark with “no order has been placed yet” it may be because your transaction didn’t complete. Please contact us before trying again and we will confirm this with you.

This could mean that your item is bespoke or made to order which means it may take more time before it’s ready to be dispatched. You can find if a product is made to order by looking at the artist’s profile, however if you’re concerned please contact us.

If your item has been dispatched please check the estimated delivery time on the artist’s profile. Depending on where you live and if you’re outside the UK delivery may take a bit longer. If you are concerned with the length of time please get in touch with us.

Can’t find your question?

Go to our Contact & Help section for a list of contacts who can help you with your query.

Go to our Contact section for a list of all our contacts who can help you with your query.

Wishlist 0
Open wishlist page Continue shopping

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close