You can track your order by logging into MY ACCOUNT.

If your estimated delivery date has passed and you have not received the order, either track your order by logging into MY ACCOUNT or email us at orders@handmadeinbritain.shop

Please check your dispatch confirmation email, you might have items to follow later. You can also track your order online by logging into MY ACCOUNT

Please email us at orders@handmadeinbritain.shop with the details of your order and the faulty item. We will then advise you how to return the product to the artist. The cost of returning the item will be paid by us.

Please email us at orders@handmadeinbritain.shop with the details of your order and the incorrect item. We will then advise you how to return the product to the artist. The cost of returning the item will be paid by us.

Absolutely! Select for the item to be gift wrapped and provide the recipient’s delivery address at the time of placing an order and the item will be sent to that address.

You can cancel the order as long as it is not dispatched. You can log into MY ACCOUNT and cancel the order by clicking on the link provided.

You can amend your order as long as it is not dispatched. You can log into MY ACCOUNT and change the order by clicking on the link provided.

If your order has been cancelled before it was dispatched, you should get refund within 14 working days.

We deliver to Mainland UK , UK Highlands and Islands, Europe and US/Canada. We are currently working on making the items available worldwide, please check back soon.

The delivery time-scale for each of the item is listed on the product page. The item will be delivered to you within that period.

Some of products are made to order and can be personalised. These are listed as made-to-order.

The delivery charges for each item can vary and are displayed within the individual product listings, and are set by the artist.

You can only change the delivery address if an item has not yet been dispatched. To change a delivery address, please log into MY ACCOUNT or by send us an email at orders@handmadeinbritain.shop

Unfortunately, you cannot order over the phone. Ordering on our website can be done in a few easy steps.

Each item will have its own estimated delivery date. You can track all the items and orders in your order by logging into MY ACCOUNT.

Unfortunately, we can not refund the VAT once an order has been placed through our website. Handmade in Britain is not legally permitted to reimburse VAT charged on purchases made through our website. We do not participate in the retail export scheme, as this scheme doesn’t apply to goods sold over internet. For more information, please visit HMRC WEBSITE.

You will get an email confirmation as soon as the returned order has been received.

Unfortunately you cannot exchange an item. Please return the item, and then place a new order for a different one. Please check our RETURNS & REFUNDS policy.

You can update your details by logging into MY ACCOUNT and updating your details under the profile section

If you are having trouble signing in, please email us at technicalsupport@handmadeinbritain.shop

Please email us at customerservices@handmadeinbritain.shop and someone from our team will be in touch with you within two working days.

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