You can track your order by logging into MY ACCOUNT.

If your delivery date has passed and you have not received the order, either track your order by logging into MY ACCOUNT or email us at orders@handmadeinbritain.shop

Please check your dispatch confirmation email, you might have items to follow later. you can also track your order online by logging into MY ACCOUNT

email us at orders@handmadeinbritain.shop with the details of your order and the faulty item. We will then advise you how to return the product to the artist, the cost of returns delivery will be paid by us.

email us at orders@handmadeinbritain.shop with the details of your order and the incorrect item. We will then advise you how to return the product to the artist, the cost of returns delivery will be paid by us.

Select the item as gift wrapped and provide the new delivery address at the time of placing an order and the item will be shipped to that address.

You can cancel the order as long as it is not shipped. You can log into MY ACCOUNT and cancel the order by clicking on the link provided.

You can change the order as long as it is not shipped. You can log into MY ACCOUNT and change the order by clicking on the link provided.

If the order is cancelled before the item is shipped, you should get refund within 14 working days.

We are currently shipping Mainland UK , UK Highlands and Islands, Europe and US/Canada. We are currently working on making the items available worldwide, please check back in few weeks for our updated list of countries where delivery is available.

The delivery schedule for each of the item is listed under the product section. The item will be delivered to you within that period.

Some of products are made to order and can be personalized. These are listed as made to order.

The delivery charges for all items are displayed in their individual product section.

you can only change the delivery address as long as item is not shipped. you can change by logging into MY ACCOUNT or by sending us an email at orders@handmadeinbritain.shop

Unfortunately, you cannot order over the phone. Ordering on our website can be done is few easy steps.

Each item wil have its own delivery date and time. You can track all the items in your order by logging into MY ACCOUNT.

Unfortunately, we can not refund the VAT once an order has been placed through our website. Handmade in Britain is not legally permitted to reimburse VAT charged on purchases made through our website. We do not participate in the retail export scheme, as this scheme doesn’t apply to goods sold over internet.
For more information, please visit HMRC WEBSITE ( link www.gov.uk/tax-on-shopping/taxfree-shopping )

You will get an email confirmation as soon as the returned order has been received.

You cannot exchange the item, please return and then purchase a new one. Please chekc our RETURNS & REFUNDS policy.

You can update your details by logging into MY ACCOUNT and updating your details under the profile section

In case you are having trouble signing in , Please contact us at the following email address technicalsupport@handmadeinbritain.shop

Please email us at customerservices@handmadeinbritain.shop and leave us your contact details , one of the team member will be in touch with you within 2 working days.